Sophisticated analytical instruments require a variety of sales service support such as
preventive maintenance, repairs after breakdown, upgradation of hardware / firmware/
software, shifting of equipment and very importantly, qualification- IQ – OQ.
Total customer satisfaction in India, for after sales service can only be had, if
a. the service engineers are well trained – Camag / Anchrom arranges periodic hands on
Service Training Courses in Mumbai conducted by a Sr. Manager of
Camag. Anchrom has 9 Camag Certified Product Specialists!
b. similar equipment is accessible to the service engineers for testing parts and trying to
duplicate the problem - This is possible at Anchrom because of our Application Lab
which has all the equipment.
c. Stock of consumables and spares are maintained locally. Anchrom has a huge stock for
prompt support. On request, parts can be couriered by our Principals in 48 hours.
d. Service Engineers are stationed near by - Anchrom has Resident Engineers in five cities
and intends to appoint more of them.
